Saturday, August 1, 2009

a customer service rant...

-to the customer who was laughing out loud about the book he was reading in the coffee area: please don't, it's awkward.

-to the cutomer who #1 talked on the phone throughout our entire register transaction, #2 took a bag for one book and #3 payed me with money that you pulled out of your bra: #1 that's inconsiderate, #2 that's wasteful, #3 that's disgusting. don't.

-to the customer who rejected my offer with incredulity and anger and cut me off every time I attempted to explain my reasoning: your offer was bigger than I normally would have done for the 3 books you brought in (I was trying to be nice) and I'm especially mad at you because I wanted one of the books you were selling.:)

-to the customer(s) that trashed my section, which I had worked very hard to get in order: you are supposed to be adults. act like it.

-to the customer who had me look for 8 different books via phone (even though I ordinarily only would have looked for 2 and was trying to be nice) and then decided that you didn't want the 2 that I actually did find: that was irritating. I wasted 20 minutes trying to help you and didn't so much as get a "thank you."

-to the customer that was trying to interrupt me while I was helping a customer at the register just so you could find out where V.C. Andrews might be: that's rude. wait your turn.


Maybe I was just feeling extra irritable yesterday or maybe people were just extra annoying, who knows. At any rate all of these minor annoyances took place and I found myself very ready to go home at the end of the day. Don't get me wrong, I love my job. But anyone who has worked in retail has put up with many thoughtless customers and can probably identify. A thank you to the customers that actually patiently wait their turns, ask how my day is, say thank you and show a bit of kindness. You are the ones that can brighten a bad day.

-to any cashier that I have ignored by staying on my phone when I went through your check out: I am very sorry. I don't do that any more. I know what it's like.

-to any store where I have carried something around, decided I didn't want it and then just discarded it anywhere in the store instead of putting it back or taking it up to the register and giving it to you: I am sorry. I don't do that any more either. I know how frustrating it can be to find a parenting book stashed on a shelf in the art section.

2 comments:

stephanie said...

Oh those days...I remember them well.

Andrew said...

I'll admit to the first offense - laughing out loud while reading a book in the store. I guess fortunately for you, it was at another book store. But a good Calvin & Hobbes strip sometimes catches you off-guard and you can't help it! . . . :}