another day, another dollar

Today an elderly male customer became somewhat indignant with me when he tried to "cash out" his HPB gift cards and I told him he couldn't do that. Seriously?!

a customer service rant...

-to the customer who was laughing out loud about the book he was reading in the coffee area: please don't, it's awkward.

-to the cutomer who #1 talked on the phone throughout our entire register transaction, #2 took a bag for one book and #3 payed me with money that you pulled out of your bra: #1 that's inconsiderate, #2 that's wasteful, #3 that's disgusting. don't.

-to the customer who rejected my offer with incredulity and anger and cut me off every time I attempted to explain my reasoning: your offer was bigger than I normally would have done for the 3 books you brought in (I was trying to be nice) and I'm especially mad at you because I wanted one of the books you were selling.:)

-to the customer(s) that trashed my section, which I had worked very hard to get in order: you are supposed to be adults. act like it.

-to the customer who had me look for 8 different books via phone (even though I ordinarily only would have looked for 2 and was trying to be nice) and then decided that you didn't want the 2 that I actually did find: that was irritating. I wasted 20 minutes trying to help you and didn't so much as get a "thank you."

-to the customer that was trying to interrupt me while I was helping a customer at the register just so you could find out where V.C. Andrews might be: that's rude. wait your turn.


Maybe I was just feeling extra irritable yesterday or maybe people were just extra annoying, who knows. At any rate all of these minor annoyances took place and I found myself very ready to go home at the end of the day. Don't get me wrong, I love my job. But anyone who has worked in retail has put up with many thoughtless customers and can probably identify. A thank you to the customers that actually patiently wait their turns, ask how my day is, say thank you and show a bit of kindness. You are the ones that can brighten a bad day.

-to any cashier that I have ignored by staying on my phone when I went through your check out: I am very sorry. I don't do that any more. I know what it's like.

-to any store where I have carried something around, decided I didn't want it and then just discarded it anywhere in the store instead of putting it back or taking it up to the register and giving it to you: I am sorry. I don't do that any more either. I know how frustrating it can be to find a parenting book stashed on a shelf in the art section.

it's been one of those weeks...

I've been feeling decidedly discouraged. No single event brought this on, just all the circumstances of life combined I guess. I'm looking forward to some good news one of these days... and to feeling like our life is in a forward motion and not so much a standstill.

Last week I finished listening to "I, Robot" (Isaac Asimov). It was very good, although much different than the movie. I really don't even see why they share a title. They are both good, but just very different. The book is composed of short stories, some of which involve same characters and all of which have to do with the struggle between robots and humanity to co-exist. It's a very good book. Now I'm listening to "the Colorado Kid" by Steven King; I haven't decided what I think yet.

The "Lost" season finale was last night (complete with a 15 minute power outage during it due to the storm). That show never ceases to amaze me... and irritate me.:) I think every episode creates more questions than it answers. I don't know how they'll possibly ever get everything to make sense. It's pretty crazy and very good. It has to be the most intricate tv show ever created.

At work yesterday a customer sarcastically said to me: "well aren't you friendly and smiley today." Not quite sure how to respond I said: "what do you mean by that?" At which point she gave me this annoyed look and said: "you're just very cold." This was after a very brief buy interchange in which I had just been my normal self and was just doing my job. I found it incredible that she felt she could pass that kind of judgment on me after we had only spoken a few words to each other (not to mention the fact that she didn't seem like much of a peach herself and knows nothing of my personality or my life). I'm not sure what she expected me to be like. I realize I'm not the smiliest or bubbliest person you'll meet, but I always strive to meet customers needs and to be friendly in my own way. I was glad that the other employees standing in the vicinity of the incident had no idea what triggered the woman's statement and thought she was out of line. Customer service is always interesting. People never cease to amaze me.:)

Sorry this is a bit of an eclectic post. I was having a hard time formulating my thoughts so I figured I'd just include it all.:) I'm looking forward to hitting up Chicago and the Green Festival this weekend. I feel ready to get away for a couple days and do something different. Chicago is always a good time and we've planned in some "chilling out" time, so that will be nice.:) 3 days off from work!